Grill Cleaning & Repair Questions

We remove the grates, heat plates or flavorizer bars, burners and grease tray. Each part gets degreased. The firebox is scraped and cleaned, burner ports are cleared, the drip path is opened up, and the outside is cleaned and polished. Then everything goes back in and every burner is test-lit. Full details on our grill cleaning page.

Once a year for most households. Twice a year if you grill several times a week, rent the property out, or live near the ocean. See how often to clean a grill.

Most standard built-ins take a couple of hours. Large grills, very dirty grills and full outdoor kitchens take longer. We'll give you an idea when we quote.

Yes. Once we've put it back together and test-lit it, it's ready to cook on.

Very. Brushing the grates handles the top layer. Most of the grease that causes flare-ups and uneven heat lives under the grates, in the burners and at the bottom of the firebox. Our basic vs. deep cleaning guide compares the two.

Usually, yes. Tea staining from salt and grease generally comes off with proper cleaning and stainless polishing. Deep pitting can be improved but not always erased.

Most often it's a dirty or cracked igniter electrode, a dead battery in the ignition module, or a burner port blocked by grease or spiders. Our grill won't light page lists the common causes.

Clogged burner ports, a warped or rusted burner, or a low-pressure gas supply. See uneven heat and hot spots.

We carry the parts that fail most often on the common premium brands: igniters, electrodes, burners, valves, knobs and more. Less common parts are ordered and installed on a return visit.

Often. Our parts access is broad, and there are good universal options for many components. See finding parts for discontinued grills.

Turn off the burners and the gas supply, don't try to light it, and keep flames away. If the smell is strong or you can't shut it off, leave the area and call your gas utility or 911. Once it's safe, we can find and fix the leak. See gas smell at the grill.

Usually an air shutter that needs adjusting, a spider web in the burner tube, or grease on the burner. Our yellow flame guide explains it.

7 days a week. Call or text and we'll find a time.

Not always. If we can get to the grill and the gas shutoff, many customers leave a gate code and we send photos when we're finished. For repairs, it helps to be reachable by phone.

Clear access to the grill and the gas shutoff, and the grill cool. Let us know about gates, guard booths, pets, building rules or parking limits.

It depends on the grill's size, brand, condition and what parts it needs. Call or text, or send a couple of photos through the quote form, and we'll give you a straight answer.

Yes. Our maintenance plans put your grill and outdoor kitchen on a regular schedule so you don't have to remember to book.

Biodegradable, non-toxic, food-safe degreasers. Where steam or hot water does the job, we use that instead. See eco-friendly grill degreasers.

With us. We catch the grease and dirty rinse water and haul it away rather than letting it run into the yard, the pool or the storm drain.

Yes, though we ask that pets stay inside during the visit so they're not underfoot around tools and parts.

Yes. The work is done by taking the grill apart and cleaning each piece, not by spraying something strong and hoping. The result is as clean, and the stainless is in better shape afterward.

If the firebox is rusted through, or the grill needs so many parts that it approaches the cost of a new one, replacing usually makes more sense. We'll tell you honestly. Our repair or replace guide lays out the factors.

Often, yes. Cutout sizes vary by brand, but there's usually a current model that fits or can be fitted with minor work. See how to measure a grill cutout.

Both. We're a dealer and can supply and install a new built-in grill. See grill sales and replacement.

On most grills that the manufacturer allows to be converted, yes. It involves changing orifices and the regulator. See gas conversion.

Yes. Fire pits that won't light or burn unevenly usually have debris in the burner, a bad igniter or thermocouple, or a valve problem. See fire pit service.

Yes, indoor and outdoor gas fireplaces: cleaning, pilot and thermocouple work, and ignition repairs. See fireplace service.

We clean and repair those too. See smokers, griddles and pizza ovens.

Usually. The thermocouple, a dirty pilot or a tilt switch are the common causes. See patio heater repair.

Most of Los Angeles: the Westside and Malibu, the South Bay and Long Beach, and East LA and the San Gabriel Valley.

Possibly. Call or text with your ZIP and we'll tell you.

Yes. Restaurants, clubs and communities with shared grills can use our commercial and HOA services.