Why fire pits stop working
A gas fire pit is a burner ring or pan sitting under a layer of lava rock or fire glass, open to the sky. Everything that falls into it stays there: leaves, dirt, sprinkler water, ash during fire season. Water is the big one. If the pit doesn't drain well, water sits in the pan, rusts the burner and soaks the media. When you light it, wet lava rock can pop and spit.
Then there are spiders, which love the warm, dry space under the burner and the tube between the valve and the pan. And on pits with electronic ignition, the spark electrode and the batteries tend to be the first things to go.
What's included
- Fire glass or lava rock removed, sifted and cleaned of debris
- Burner pan and ring cleaned, ports cleared, rust checked
- Drain holes and pan drainage checked and cleared
- Gas supply line, flex line and fittings leak tested
- Valve and key valve checked for smooth operation and full shutoff
- Match-light, spark or electronic ignition tested and cleaned
- Thermocouple and pilot on safety-pilot systems tested
- Propane tank, regulator and hose checked on tank-fed fire tables
- Wind guard and lid checked if present
- Media replaced at the right depth
- Test burn with flame pattern checked around the full ring
How the service works
- 1
Shut off the gas
We close the supply and confirm the pit is cold.
- 2
Pull the media
Glass or rock comes out and gets sifted. Leaves, dirt and broken pieces get bagged.
- 3
Clean the burner and drain
The pan and burner get cleaned, ports cleared, spider webs blown out of the supply tube, and drain holes opened.
- 4
Fix the ignition and valve
Electrodes, thermocouples, modules and valves are tested and replaced as needed.
- 5
Reset and test
Media goes back at the right depth, connections are leak tested, and we run it to confirm an even flame.
Signs you need fire pit service
- The pit won't light, or lights only after many tries
- Flames on one side and nothing on the other
- Popping or spitting from the lava rock
- The flame goes out after a few seconds on a safety-pilot system
- Standing water in the pan after rain or sprinklers
- A gas smell, especially near the valve or under the pit
For troubleshooting you can do first, see fire pit won't light.
What's not included
We service the gas components and burner of the fire pit. We don't repair stone, concrete or tile surrounds, rebuild fire pit walls, or run new gas lines. Wood-burning fire pits don't need our kind of service, though we're happy to look at converting one to gas if your setup allows it. Outdoor fireplaces are covered on our fireplace service page.
Ignition types, briefly
Fire pits come with one of three ignition setups. Match-lit pits have a key valve and nothing else; you hold a long lighter to the burner and open the gas. They're simple and rarely fail, but they have no safety shutoff. Spark-ignition pits add a push-button or battery igniter. Safety-pilot and electronic-ignition systems add a thermocouple or flame sensor that shuts the gas off if the flame goes out, which is what most newer fire tables and HOA common-area pits use. Knowing which one you have helps us bring the right parts, so a photo of the control panel when you book is useful.
Fire pit questions
Why does my lava rock pop when I light the fire pit?
Water trapped inside porous lava rock turns to steam and cracks the rock. Better drainage and dry rock fix it. Run the pit on low for a while after rain before turning it up.
Can you work on propane fire tables?
Yes. Tank-fed fire tables usually have a regulator, hose and a small burner, and we service all of it. Our regulator and hose page covers common problems.
Can you convert my fire pit from propane to natural gas?
Often, if there's natural gas nearby and the burner and valve can be converted. See gas conversion.
Should I cover my fire pit?
A cover keeps leaves, water and spiders out and makes a real difference. Make sure the pit is completely cool first.
Why is my fire glass turning black?
Usually the media is too deep, the burner is partly clogged, or the fire pit is running too rich. Cleaning and setting the depth correctly usually solves it.
What does fire pit service cost?
It depends on the size, the ignition type and what parts are needed. Call or text us with a photo of the pit and its controls, and we'll quote it.
Related repairs and guides
Fire Pit Won't Light
A safe, step-by-step troubleshooting guide for gas fire pits that won't light or won't stay lit, from gas supply to ignition and thermocouples.
TroubleshootingSpiders in Burner Tubes
Spider webs in burner venturi tubes are a common cause of weak flames and flashback fires. Here's how to spot it, clean it and prevent it.
SafetyHow to Do a Gas Leak Soap Test
How to check a propane or natural gas grill for leaks with soapy water, step by step, and what to do if you find bubbles.
SafetyGrill Safety Checklist
A practical safety checklist for gas grills and outdoor kitchens, from placement and gas checks to grease fires and what to do in an emergency.
SafetySanta Ana Winds, Ash and Your Outdoor Kitchen
What to do with your grill and outdoor kitchen before, during and after Santa Ana winds and wildfire ash, including how to clean ash safely and check gas appliances.
Buying advicePropane vs. Natural Gas Grills
How propane and natural gas grills differ in heat, convenience, setup and safety, and when converting a grill from one to the other makes sense.
RepairSpider & Insect Blockages
Spider webs and insect nests in burner venturis cleared before they cause weak flame or a flashback fire.
RepairThermocouple & Safety Valve
Burners that go out when you release the knob: thermocouples and flame safety valves tested and replaced.
RepairGas Valve Replacement
Stiff, stuck or leaking burner control valves replaced and leak tested by a technician, not a weekend project.
RepairElectronic Ignition Module
Battery and 120-volt spark modules tested and replaced when the igniter goes silent, weak, or won't stop clicking.
RepairGas Smell at the Grill
Smell gas at the grill? Safety steps first, then the common leak points and how a technician finds and fixes them.
RepairRegulator & Hose Replacement
Worn propane regulators, cracked hoses and tired natural gas flex connectors replaced and leak tested.
Get your fire pit working
Call or text us, or send a couple of photos of the pit and its controls. We'll tell you what it likely needs.
